Tim Rob Don Dow

Moorabool Shire Council

Moorabool Shire is a semi-rural municipality between Melbourne and Ballarat.

I was engaged to develop a Visitor Experience Framework for the Moorabool Shire Council design team to map and assess the experience of individual townships within the Shire. This included identifying absent or poor quality touch-points and experiences, determining improved future experiences and prioritising recommended actions.

Specific scope included:
- Visitor experience framework
- Visitor perception and expectations
- Visitor modes and mindsets
- Competitor analysis
- Identification of touch-points
- Township assessment
- Prioritised recommendations


“After a decade without a tourism plan, it’s time to hold our own and celebrate
our Shire’s unique and breathtaking attributes.”
— Tom Sullivan, Moorabool Mayor

Resizing Images for Website66
Resizing Images for Website67

Similar projects